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  Scott Funeral Home
  Jeffersonville, IN 47130
  Phone:
    (812) 283-8161
    or (888) 283-8161
  Email:
    info@scottfuneralhome.com
 
Scott Funeral Home

Funeral Video Help

Requirements

To view funeral, memorial or graveside services from this site you MUST have the Windows Media Player installed on your computer. If you do not have latest Windows Media Player you may acquire the player free of charge by clicking on the Windows Media icon below.

Click the button below to download the Windows Media Player for all versions of Windows for free.



Funeral-Cast has two types of broadcasts. The first type is a "low band "broadcast. This link is for people with computers that are accessing the internet with a standard analog phone line. The second is a "high band"broadcast. This link is for people with computers that are accessing the internet with a high-speed internet connection. This broadcast provides a larger, cleaner, and better sounding picture.

Troubleshooting Tips

The services are recorded in the current highest quality audio and video formats to stream over 56K plus and high-speed connections.

Video Issues:
Video is poor or jittery. When viewed with slower modems or when net congestion occurs, delays or temporary stoppages in audio and video play are normal. Windows Media will pick up where it left off after re-buffering the transmission.

Jittery video is a normal effect when broadcasting video over the Internet if the end viewer has a slow internet connection and this should be considered normal.

Buffering Issues
No Audio or Video is playing. Audio and video should begin to play in less than two minutes after selecting your service. If it does not, select "tools" from Windows Media's text menu and select "options" from the dropdown menu. Click on the "performance" tab and make sure that buffered play is set to "buffer at least 30 seconds before playing". If this setting is incorrect Windows Media Player will buffer the whole service before playing.

When viewed with slower modems or when net congestion occurs, delays or temporary stoppages in audio and video play are normal. Windows Media Player will pick up where it left off after re-buffering the transmission.

No Audio Present:

Does your system have a sound card?

If your system does have a sound card, check to make sure that your speakers are firmly plugged in and turned on. Next go to your windows volume control area by Clicking on the start button and selecting programs from the menu. From the next menu select accessories and then select entertainment. Select volume control from the entertainment menu. Check to see if ‘green’ bars are appearing indicating your input level is active. Check to make sure this level is not set too to low. Check to make sure that your wave/direct sound input or your play control inputs are not muted. Muted inputs will be identified with a check mark.

Audio Sounds Distorted:
The distortion occurs because the audio level coming down from the web site through the ‘Real Player’ software is too broad ranged for your soundcard or your audio input levels are set to high.

Your Windows system is equipped with a volume control that displays input levels. Click on the start button and select programs from the menu. From the next menu select accessories and then select entertainment. Select volume control from the entertainment menu. Check to see if ‘red’ bars are appearing indicating your input level is active. Check to make sure this level is not set too high or to low. If you have the type of Windows volume control, with input indicator, adjust the sliders down until the input is not driven into the ‘red’ or to low in the green.




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